rbajee Privacy Policy
Protecting your personal information is our highest priority. This policy contains a full description of how we collect, use, and store information.
Introduction and Scope
rbajee ("we", "our", or "the platform") is a trusted online casino and sports betting service provider in Bangladesh. We take the privacy of our users very seriously.
This Privacy Policy applies to the rbajee website rbajee.cam and explains what information we collect, how we use it, and how we keep it secure when you use our services, register an account, or contact us.
By continuing to use our platform, you are considered to have given your consent to the terms of this privacy policy. If any changes are made to this policy, we will post a notice on the website and update the "Last Updated" date.
This policy applies only to persons aged 21 or older, as our services are intended for adults only.
Information We Collect
We collect various types of information when you create an account and use services at rbajee. This information can be divided into two categories:
Personally Identifiable Information
Information you provide directly to us:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, bank account)
- Address and residential information
Automatically Collected Information
Information collected automatically when you use our site:
- IP address and device information
- Browser type and operating system
- Time and duration of site visits
- List of pages visited
- Cookie and session data
- Referral source (where you came from before reaching our site)
Use of Information
We use the information we collect for the following purposes. Each use of your information has a legitimate and justified reason behind it:
- Account management: To create, verify, and keep your rbajee account secure.
- Service delivery: To manage gaming services, betting features, and financial transactions.
- Identity verification (KYC): To complete the mandatory identity verification process to prevent fraud and money laundering.
- Customer support: To provide 24/7 live chat and email support for your complaints, questions, or issues.
- Security assurance: To detect and prevent unauthorized access, fraud, and other harmful activities.
- Promotional communications: To inform you about bonuses, offers, and updates, subject to your consent.
- Responsible gaming: To monitor your playing patterns and identify and assist with potentially problematic behavior.
- Service improvement: To analyze and improve the experience, design, and functionality of our platform.
- Legal obligations: To comply with applicable laws and regulations and follow the directions of regulatory authorities.
Information Sharing
rbajee does not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:
Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete financial transactions. These organizations operate under their own privacy policies.
Technology Partners
Necessary information is shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI for the purpose of delivering services, but only for service-related purposes.
Legal Obligations
Information may be provided to authorities to comply with court orders, directions from investigative agencies, or applicable legal obligations. In such cases we provide only the minimum necessary information.
Fraud Prevention
In cases of serious fraudulent activity, limited information may be shared with industry-standard fraud prevention networks. This is done solely in the interest of protecting all users.
Cookies and Tracking
The rbajee website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of our site.
Essential Cookies
Essential for the core functionality of the site. They store login sessions, security tokens, and language preferences. Without these the site will not work properly.
Analytics Cookies
Used to understand which parts of our site are used most. This data helps improve services and is typically collected in aggregated form.
Functional Cookies
Used to remember your preferences and provide a personalized experience. You can disable these through your browser settings, though some features may become limited as a result.
You can control or delete most cookies through your browser settings. However, disabling certain cookies may prevent some features of the site from working properly.
Data Security
rbajee has implemented industry-standard technical and organizational measures to protect your personal information. Our security measures include:
- SSL/TLS encryption: All data transmission between your browser and our servers is protected by SSL encryption.
- Encrypted storage: Sensitive personal information is stored in encrypted form.
- Access controls: Only authorized staff can access your information on a need-to-know basis.
- Regular security reviews: Our security measures are regularly tested and updated.
- Two-factor authentication: An additional layer of security is available for account access.
- Data backup: Your information is regularly backed up in a secure environment.
Important Notice
No method of data transmission over the internet is completely secure. We make every effort to ensure the highest level of protection, but absolute security cannot be guaranteed. Never share your account password with anyone, and log out when you are done.
Data Retention
We retain your personal information for as long as necessary. We consider the following factors when determining the retention period:
Active Account
All information is retained while your account remains active. This is necessary to provide you with uninterrupted service, history, and bonus benefits.
After Account Closure
Even after an account is closed, certain information must be retained for a set period under legal obligations. Financial transaction records in particular are kept for the period required by law.
Log Files and Technical Data
Server logs and technical data are generally retained for a limited period, after which they are automatically deleted or anonymized.
Marketing Preferences
If you withdraw your consent to promotional communications, the relevant information is updated promptly. However, the underlying data may continue to be retained for other purposes.
Your Rights
As a user of our platform, you have the following rights regarding your own information. Contact our support team to exercise any of these rights.
Right to Access
You can request to know what information we hold about you at any time. Upon request, we will provide you with a copy of that information.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information. After the necessary documents are provided, we will verify and correct it.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. We will act in accordance with your preference in such cases.
Right to Data Portability
Where applicable, you may request your information in a structured, machine-readable format.
Right to Restriction
In certain circumstances you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.
To exercise any of the above rights, contact us by email: [email protected] — we generally respond to your request within a reasonable time.
Protection of Minors
rbajee strictly provides services only to persons aged 21 or older. We do not knowingly collect information from any minor or allow them to use our platform.
We carry out an age verification process at account registration and may request a national ID card or other age-proving documents in cases of doubt. If we learn that a minor has used our services, we will immediately close the relevant account and delete any information collected.
If you believe a minor is using our platform, please notify us immediately.
Changes to the Policy
We may update this privacy policy from time to time. In the event of changes, we will take the following steps:
- A notice will be displayed in a prominent place on the website.
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification may be sent to the registered email address.
- Continued use of our platform after any changes will be considered as acceptance of the revised policy.
We recommend that you visit this page regularly so you can stay informed about the latest policies.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following:
24/7 Live Chat
Use our live chat service for the fastest support. Our trained team is available in Bengali 24 hours a day, 7 days a week.
Email Support
For detailed requests or formal communication, email us:
[email protected]
For more information, please visit our Terms & Conditions and Responsible Gaming pages. We are committed to protecting your privacy and take any concerns seriously.